Payments go securely to the caterer — Caterer VA never takes a cut of your order.
Deposits
Most caterers ask for a deposit (often around 25%) to confirm and hold your date. The remaining balance is due closer to the event, per the caterer's terms shown on their profile before you book.
Refunds & cancellations
Each caterer sets their own deposit and cancellation policy, shown on their profile. Because you book directly with the caterer, any change or refund is arranged with them — message them through your account and they'll help.
Every payment generates a receipt you can find under your account's Orders.